We have a 14-day return policy on non-perishable goods, which means you have 14 days after buying an item to request a return.
To be eligible for a return, the item must be in the same condition in which you bought it - unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at hello@goodfood.org.uk.
Damages and issues
Please contact us immediately if your food is damaged, unsafe or unsatisfactory so that we can evaluate the issue and make it right, including alerting the supplier.
Exceptions / non-returnable items
Our fresh foods and perishable goods are non-returnable. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to exchange an item is to return it to the shop and request a swap. If the item is non-perishable and in its original condition, we will be happy to offer an exchange.
Refunds
If approved, your request for a refund be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
